1. Order Processing and Shipping Times
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-3 business days after payment has been received. However, processing times may vary depending on the volume of orders or special circumstances.
- Limited-Edition Collection Bottles: Due to the exclusive and handcrafted nature of the limited-edition bottles, shipping may take longer. You will be notified if there are any delays beyond the usual processing times.
- Regular Products: For regular products (apparel, accessories, etc.), orders are generally processed and shipped within 1-2 business days.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. If you do not receive tracking details within 5 business days of placing your order, please contact our customer service team.
2. Shipping Fees
The 2025 Gulf of America Signature Collection is an exclusive series of only 2,025 custom-designed bottles, each filled with pristine Gulf of America Ocean Water. Every bottle is meticulously etched with unique patterns, capturing the untamed beauty of the Gulf’s waters, and rests on a handcrafted solid white oak stand. This limited-edition collection offers a rare piece of nature, perfect for collectors and nature enthusiasts alike.
For customers within United States, we provide several shipping options, including standard and expedited services. Shipping costs will be clearly outlined during the checkout process.
3. Order and Purchase Process
When hurricanes strike or ecosystems are threatened, the Gulf stands as a rallying point for what makes America great: our unity, compassion, and ingenuity. It brings together volunteers, first responders, scientists, and community leaders from across the nation, working side by side to rebuild, restore, and protect.
4. Shipping Methods
We offer several shipping methods based on your location and preferences:
- Standard Shipping: Typically takes 3-7 business days for domestic orders.
- Expedited Shipping: For faster delivery, we offer expedited shipping options, which typically take 2-5 business days for domestic orders.
Shipping times may vary depending on factors like location, order volume, and customs clearance (for international orders).
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email so that you can monitor the status of your package. If you do not receive your tracking number, please check your spam folder or contact us to request assistance.
6. Damaged or Lost Shipments
We take great care in packaging and shipping your items, but in the rare event that your order is lost or damaged during transit, please follow these steps:
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving the item. Be sure to include photographic evidence of the damage, and we will work with you to either replace the item or issue a partial refund, depending on availability.
- Lost Shipments: If your order appears to be lost in transit, please contact us immediately. We will initiate an investigation with the carrier to locate the package. If the carrier confirms the loss, we will either issue a refund or replace the item at our discretion.
7. Incorrect Shipping Information
Please ensure that all shipping information is correct at the time of checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees to resend the package.
8. Shipping Restrictions
We currently only ship to the United States. If you are unsure whether we can ship to your location, please contact us before placing your order.