We take great pride in offering high-quality, exclusive products. Due to the limited-edition nature of the 2025 Gulf of America Signature Collection and other collectible bottles, as well as the nature of our regular products, we have specific return and refund policies in place.
1. Eligibility for Returns
Collection Bottles and Limited-Edition Products:
- No Returns or Exchanges: Due to the exclusive, limited-edition nature of the 2025 Gulf of America Signature Collection and similar products, all sales are final. We do not accept returns or exchanges on these items unless the product is damaged or defective upon arrival.
- Damaged or Defective Items: If your bottle or limited-edition product arrives damaged or defective, please contact us within 48 hours of receiving the product with a description and photographic evidence of the damage or defect. We will work with you to resolve the issue, either by offering a replacement or a partial refund, depending on availability and the nature of the issue.
Regular Products (Apparel, Accessories, Art Prints, etc.):
- Returns: Regular products, such as apparel, accessories, and non-limited edition items, may be eligible for return or exchange within 7 days of receipt. To initiate a return, the product must be in unused and unwashed condition with all original tags and packaging intact.
- Refund Process: After we receive the returned item and verify its condition, we will process a refund to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable, and you are responsible for return shipping costs unless the item is defective or incorrect.
- Exchanges: If you wish to exchange an item, please follow the return process and then place a new order for the desired item.
2. Return Process
If there is an issue with your order, you must contact us within the following timeframes:
- Limited-Edition Collection Bottles: You must report any damage or defect within 48 hours of receiving the product to qualify for a return, replacement, or partial refund. To qualify for a return or replacement, you must provide photographic evidence of the damage or defect. Please contact our customer service team at returns@gulfwaterusa.com to initiate the process.
- Regular Products: You have 7 days from the date of receipt to initiate a return or exchange for regular products.
3. Chargebacks & Fraud Prevention
We value honesty and will process your return in full accordance with our policy. However, in the event of a chargeback or fraudulent claim:
Collection Bottles and Limited-Edition Products:
- If a customer initiates a chargeback and refuses to cooperate in returning the product or allowing us to process a refund, a $500 Product Recovery Fee will be assessed.
- The customer will also be responsible for covering any legal expenses related to recovering the product.
This policy is in place to protect against fraud and ensure that all customers follow the proper procedures for returns and refunds.
4. Condition of Returned Products
Returned items must meet the following conditions:
- Original Condition: Products must be in their original condition, including all packaging, parts, and accessories.
- Unused and Unwashed: For regular products, items must be unused and unwashed.
- Alterations or Damage by Customer: Products that have been used, altered, or damaged by the customer are not eligible for a return or replacement.
5. Refund Process
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund or replacement request.
- Refunds: If your return is approved, a full refund will be issued to your original payment method within 5-7 business days.
- Replacement: If you requested a replacement, we will ship out the new item within a reasonable period, at no additional charge.
Please note that shipping fees are non-refundable unless the product is defective or incorrect.