At Gulf Water USA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when you visit our website and make purchases.
By using our website, you consent to the practices outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using the site.
1. Information We Collect
We collect the following types of personal information when you interact with our website:
- Personal Identification Information: This includes your name, email address, shipping address, billing address, phone number, and payment details (credit/debit card information).
- Order Information: Details about the products you purchase, shipping preferences, and order history.
- Website Usage Data: Information such as your IP address, browser type, operating system, and pages you visit. This information helps us analyze site usage, improve our website, and personalize your experience.
2. How We Use Your Information
We use the information we collect to:
- Process Orders: To complete your transactions, including verifying your payment information and shipping your purchases.
- Customer Service: To respond to your inquiries, manage returns or exchanges, and offer support for your orders.
- Improve Our Website: To analyze trends, track customer behavior, and optimize site functionality.
- Marketing: To send you promotional emails, newsletters, and other offers if you have subscribed to our marketing communications. You may opt out of these communications at any time.
- Fraud Prevention: To prevent fraudulent transactions and ensure the security of your personal information.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly (e.g., to process your shopping cart).
- Analytics Cookies: Used to collect information about how you use our site, helping us improve our content and user experience.
- Marketing Cookies: These cookies track your activity across websites and may be used to display personalized ads.
- Marketing: To send you promotional emails, newsletters, and other offers if you have subscribed to our marketing communications. You may opt out of these communications at any time.
- Fraud Prevention: To prevent fraudulent transactions and ensure the security of your personal information.
You can control cookie preferences through your browser settings. Please note that blocking cookies may affect your ability to use some parts of our website.
4. Data Sharing and Disclosure
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for specific purposes, including:
- Payment Processors: To securely process your payment information.
- Shipping Providers: To deliver your orders to the address you have provided.
- Email Service Providers: To send transactional emails or marketing communications (if you’ve opted in).
- Legal and Compliance Requirements: If required by law or to protect our rights, we may disclose your information to law enforcement or other authorities.
- Fraud Prevention: To prevent fraudulent transactions and ensure the security of your personal information.
5. Data Security
We use industry-standard security measures, including encryption, to protect your personal information during transmission and storage. However, no method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
If you have any concerns about the security of your personal data, please contact us immediately.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request to view the personal information we hold about you.
- Correction: You can update or correct your personal information if it is inaccurate.
- Deletion: You can request to delete your personal information, subject to certain exceptions (e.g., legal requirements).
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any email we send or by contacting us directly.
- Cookie Preferences: You can manage your cookie preferences through your browser settings or by using third-party tools.
To exercise any of these rights, please contact us at contact@gulfwaterusa.com.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policies of any third-party site before providing any personal information.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, the updated policy will be posted on this page, and the “Last Updated” date at the top of the page will reflect the most recent update. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
- Email: contact@gulfwaterusa.com
- Mailing Address:
128 S. Tryon
18th Floor
Charlotte, NC 28202